vai vai chat Terms of Service

Last Updated: October 2025

These Terms of Service (hereinafter, "these Terms") stipulate the conditions for using the service (hereinafter, "the Service") provided by Non-Profit Organization immi lab (hereinafter, "the Organization") on this website. All registered users (hereinafter, "Users") shall use the Service in accordance with these Terms.

Article 1 (Application)

  1. These Terms shall apply to all relationships between the User and the Organization regarding the use of the Service.
  2. In addition to these Terms, the Organization may establish various rules, such as usage guidelines (hereinafter, "Separate Provisions"), regarding the Service. These Separate Provisions, regardless of their name, shall constitute a part of these Terms.
  3. If the provisions of these Terms conflict with the provisions of the Separate Provisions in the preceding paragraph, the provisions of the Separate Provisions shall prevail, unless otherwise specifically stated in the Separate Provisions.

Article 2 (Overview and Eligibility of the Service)

  1. The Service is an AI-powered chatbot primarily for youth of immigrant backgrounds living in Japan to consult or talk about their future paths and ways of life.
  2. The Service is intended to provide non-professional educational support and does not provide professional advice in specific specialized fields.
  3. The Service is available to Users who are 13 years of age or older. By creating an account and using the Service, the User is deemed to have represented and warranted that they are 13 years of age or older.

Article 3 (User Registration)

  1. In the Service, user registration shall be completed when a prospective registrant agrees to these Terms, applies for user registration by the method specified by the Organization, and the Organization approves the application.
  2. The Organization may not approve an application for user registration if it determines that the applicant has any of the following reasons, and the Organization is under no obligation to disclose the reason for the rejection:
    • If false matters (including age) were reported in the application for user registration.
    • If the application is from a person who has violated these Terms.
    • In other cases where the Organization deems the user registration inappropriate.

Article 4 (Management of User ID and Password)

  1. The User shall manage their User ID and password for the Service appropriately at their own responsibility.
  2. The User may not transfer or lend their User ID and password to a third party, or share them with a third party, under any circumstances. The Organization shall regard the use as being by the User who registered the User ID if the login is made with the combination of the User ID and password matching the registered information.
  3. The Organization shall not be responsible for any damage arising from the use of the User ID and password by a third party, except in cases of willful misconduct or gross negligence on the part of the Organization.

Article 5 (Usage Fees and Payment Method)

The Service is provided free of charge.

Article 6 (Prohibited Matters)

Users shall not engage in the following acts when using the Service:

  1. Acts that violate laws or public order and morals.
  2. Acts related to criminal activity.
  3. Acts that infringe on copyrights, trademark rights, or other intellectual property rights included in the Service content, etc.
  4. Acts that destroy or interfere with the functions of the server or network of the Organization, other Users, or other third parties.
  5. Acts that commercially exploit information obtained through the Service.
  6. Acts that may interfere with the operation of the Organization's services.
  7. Unauthorized access or attempts to access the Service.
  8. Acts of collecting or accumulating personal information of other Users.
  9. Acts of using the Service with an unauthorized purpose.
  10. Acts that cause disadvantage, damage, or discomfort to other Users or other third parties of the Service (including inappropriate or abusive chat usage).
  11. Acts of impersonating another User.
  12. Acts of advertisement, solicitation, or business activities on the Service that are not approved by the Organization.
  13. Acts aimed at meeting people of the opposite sex who are not known to the User.
  14. Acts of providing direct or indirect benefit to anti-social forces in connection with the Organization's services.
  15. Other acts that the Organization deems inappropriate.

Article 7 (Suspension of Service Provision, etc.)

  1. The Organization may suspend or interrupt the provision of all or part of the Service without prior notice to the User if the Organization determines that any of the following reasons exist:
    • When performing maintenance or updating of the computer system related to the Service.
    • When the provision of the Service becomes difficult due to unavoidable circumstances such as an earthquake, fire, power outage, or other disaster.
    • When the computer or communication line stops due to an accident.
    • In other cases where the Organization determines that the provision of the Service is difficult.
  2. The Organization shall not be responsible for any disadvantage or damage incurred by the User or a third party due to the suspension or interruption of the provision of the Service, considering that the uptime is not guaranteed.

Article 8 (Usage Restriction and Registration Cancellation)

  1. The Organization may restrict the use of all or part of the Service for the User, or cancel the User's registration, without prior notice, if the User falls under any of the following:
    • If the User violates any provision of these Terms.
    • If it is found that there are false facts in the registered information.
    • If there is no reply to contact from the Organization for a certain period.
    • If there has been no use of the Service for a certain period (e.g., one year) since the last use.
    • In other cases where the Organization deems the use of the Service by the User inappropriate.
  2. The Organization shall not be responsible for any damage caused to the User by the actions taken by the Organization based on this Article.

Article 9 (Withdrawal)

The User may withdraw from the Service by contacting the Organization to that effect at vaivai@immilab.org.

Article 10 (Disclaimer of Professional Advice and Warranty/Exemption from Liability)

  1. The output or response provided by the AI through the Service is not professional advice (advice from an expert) in any case. The User agrees not to rely on the output of the Service as legal advice, medical advice, career counseling, or guidance regarding official applications.
  2. The Organization does not expressly or implicitly guarantee that the Service is free from de facto or legal defects (including defects, errors, bugs, or infringements of rights regarding safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, and security).
  3. The Organization shall not be responsible for any damage incurred by the User due to the Service, except in cases of willful misconduct or gross negligence on the part of the Organization.
  4. Even in the case stipulated in the preceding paragraph, the Organization shall not be responsible for damages arising from special circumstances (including cases where the Organization or the User foresaw or could have foreseen the occurrence of the damage) among damages incurred by the User due to the Organization's negligence (excluding gross negligence) in breach of contract or tort. Furthermore, the compensation for damages incurred by the User due to the Organization's negligence (excluding gross negligence) in breach of contract or tort shall not exceed the amount of usage fees received from the User in the month the damage occurred (since the Service is free of charge, the limit shall be 1,000 JPY).
  5. The Organization shall not be responsible for any transactions, communications, or disputes that arise between the User and other Users or third parties concerning the Service.
  6. The User shall make judgments regarding the results arising from the use of the Service at their own responsibility.

Article 11 (Changes to Service Content, etc.)

The Organization may change, add, or abolish the content of the Service with prior notice to the User, and the User shall consent to this.

Article 12 (Changes to these Terms)

  1. The Organization may change these Terms without the individual consent of the User in the following cases:
    • When the change to these Terms is in the general interest of the User.
    • When the change to these Terms is not contrary to the purpose of the service usage contract and is reasonable in light of the necessity of the change, the appropriateness of the changed content, and other circumstances related to the change.
  2. The Organization shall notify the User of the intent to change these Terms, the content of the changed Terms, and the effective date of the change, in advance of the change to these Terms pursuant to the preceding paragraph.

Article 13 (Handling of Personal Information)

The Organization shall handle personal information obtained through the use of the Service appropriately in accordance with the Organization's "Privacy Policy."

Article 14 (Notification or Contact)

Notifications or contacts between the User and the Organization shall be made by the method specified by the Organization. The Organization shall regard the currently registered contact information as valid and shall send notifications or contacts to that contact information, unless the User has submitted a change request in the manner separately specified by the Organization, and these shall be deemed to have reached the User at the time of dispatch.

Article 15 (Prohibition of Assignment of Rights and Obligations)

The User may not assign the status under the service usage contract or the rights or obligations under these Terms to a third party, or offer them as collateral, without the prior written consent of the Organization.

Article 16 (Governing Law and Jurisdiction)

  1. The interpretation of these Terms shall be governed by Japanese law.
  2. For any disputes arising in connection with the Service, the court having jurisdiction over the location of the Organization's head office shall be the court of exclusive agreed jurisdiction in the first instance.